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FAQs (Frequently Asked Questions)
Check here to see if your question is answered in our FAQs.

Handwriter
 
Q1: How do I upgrade to new version of software from the old version installed on my computer?
Q2: Why can’t I use a transparent signature in Office 2007?
Q3: Why can’t I use the air bubble interface in Notepad to write Chinese characters?
Q4: Why can’t I use Penpower Handwriter after upgrading from Rising Antivirus V2007 to 20.14.34?
Q5: Do not start Penpower Full screen function to write some words after install software and driver of Penpower Handwriter Tab403 on Mac 10.6 OS.
Q6: Why can't I write words in firefox/Gmail/Yahoo mail？What can I do？
Q7: Why can't I start Penpower full screen and appear " Failed to find Penpower tablet and …" error message on my compter？What can I do？
Q8: Why can't I move the pen as mouse？What can I do？
Q9: Why can't I write some words on screen and no script displayed？What can I do？
Q10: Why can't I easy to write words on writing pad and need to write words with more strength？What can I do？
WritingPad
 
Q1: Which models are supported by Windows Vista?
Q2: How do I reinstall Penpower Junior?
Q3: Can Penpower Junior be installed on English Windows?
Q4: How do I switch to the traditional mode?
Q5: After properly installing Penpower Junior, why can’t I use handwriting input with the writing pad (or why does writing only appear on a certain part of the screen)?
Q6: Why can't I write words in firefox/Gmail/Yahoo mail？What can I do？
Q7: Why can't I start Penpower JR. and appear " Failed to find the tablet or …" error message on my compter？What can I do？
Q8: Why can't I write some words on screen and no script displayed？What can I do？
mini ScanEYE
 

Q1: What pen scanner model can support 64 bit operation system?

Q2: Why scan Chinese characters into pc is garbage?

Q3: Why can't I start miniScanEYE?
Super ScanEYE
 

Q1: How to install SuperscanEYE driver and Desktop Application?
Q2: How to connect SuperscanEYE to PC via communications wizard?
Q3: If the Wizard connection failed, how to connect SuperscanEYE to PC manually (for Vista)?
Q4: If the Wizard connection failed, how to connect SuperscanEYE to PC manually (for XP)?
Q5: How to scan Traditional document into English Windows via English SuperscanEye?
Q6: How to scan Simplified document into English Windows via English SuperscanEye?
Q7: Why scan Chinese characters into PC is garbage?
Other
 
Q1: In Windows XP English Version, how do I change regional options to display Chinese characters?
Q2: How do I set the default input language and switch input methods? (Windows Vista, Traditional English Version)
Q3: How do I use Screen Capture?
Q4: How do I uninstall or change programs on my computer?
Q5: In Windows Vista English Version, how do I change the regional options to display Chinese characters?
Q6: How do I set the default input language and switch between input methods? (Windows Vista, English Version)
Q7: How to capture screen shot in Mac?
Q8: How to do Simplified Chinese language setting on Windows 7？
Q9: How to do Traditional Chinese language setting on Windows 7？
  

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