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FAQs (Frequently Asked Questions)
Check here to see if your question is answered in our FAQs.
Handwriter
Q1: How do I upgrade to new version of software from the old version installed on my computer?
Q2: Why can’t I use a transparent signature in Office 2007?
Q3: Why can’t I use the air bubble interface in Notepad to write Chinese characters?
Q4: Why can’t I use Penpower Handwriter after upgrading from Rising Antivirus V2007 to 20.14.34?
Q5: Do not start Penpower Full screen function to write some words after install software and driver of Penpower Handwriter Tab403 on Mac 10.6 OS.
Q6: Why can't I write words in firefox/Gmail/Yahoo mail？What can I do？
Q7: Why can't I start Penpower full screen and appear " Failed to find Penpower tablet and …" error message on my compter？What can I do？
Q8:
Why can't I move the pen as mouse？What can I do？
Q9:
Why can't I write some words on screen and no script displayed？What can I do？
Q10:
Why can't I easy to write words on writing pad and need to write words with more strength？What can I do？
WritingPad
Q1: Why EZ Go Jr. doesn't automatically pop up handwriting status?
Q2: Which models are supported by Windows Vista?
Q3: How do I reinstall Penpower Junior?
Q4: Can Penpower Junior be installed on English Windows?
Q5: How do I switch to the traditional mode?
Q6: After properly installing Penpower Junior, why can’t I use handwriting input with the writing pad (or why does writing only appear on a certain part of the screen)?
Q7: Why can't I write words in firefox/Gmail/Yahoo mail？What can I do？
Q8: Why can't I start Penpower JR. and appear " Failed to find the tablet or …" error message on my compter？What can I do？
Q9: Why can't I write some words on screen and no script displayed？What can I do？
WorldCard FAQ
Q1: How can I convert the files in earlier version to v6.X format?
Q2: Why are there dark lines on the scanned pictures of business cards, or all scanned pictures turn out blank?
Q3: I lost my calibration card. How can I calibrate the business card scanner?
Q4: How do I backup business card files?
Q5: How do I protect my business card files from being opened by other persons without my permission?
Q6: How do I combine two pieces of business card data into one?
Q7:How do I separate a single picture file with data including the business card information of front and rear sides into two separate data files?
Q8: How do I add the signature information in e-mail to the business card files?
Q9: How do I export a user defined field to MS Excel, MS Access or CSV file?
Q10: Where can I get the WorldCard upgrade software or new release version?
Q11: How do I print into label from WorldCard?
Q12: What is the difference between Export and Sync function?
Q13: How to export selected contacts to Outlook?
Q14: When I sync with Outlook after choosing the data, a message appears says that Outlook is not found, what can I do?
Q15: How to sync with my Mobile 6?
Q16: What PIMs do WorldCard support?
Q17:The computer can not detect device of the Office scanner786 for WorldCard software when you plug it into USB port from computer on Vista OS. What can I do？
Q18: The computer can not detect device of the Office scanner786 for WorldCard software when you plug it into USB port from computer on XP OS. What can I do？
Q19: The computer can not detect device of the Office scanner787 for WorldCard software when you plug it into USB port from computer. What can I do？
Q20: The computer can not detect device of the Color scanner731 for WorldCard software when you plug it into USB port from computer on Vista OS. What can I do？
Q21: The computer can not detect device of the Color scanner731 for WorldCard software when you plug it into USB port from computer on Windows XP OS. What can I do？
Q22: The computer can not detect device of the Color scanner735 for WorldCard software when you plug it into USB port from computer. What can I do？
Q23: How to only scan business image and don't recognize business card？
Q24: How to recognize correctly contact information in WorldCard？
Q25: How to delete "Duplicates Data " of contact informaiton in WorldCard？
Q26: The computer can not detect device of the Color scanner731 for WorldCard software when I plug it into USB port from computer on Windows 7 OS. What can I do？
Q27: The computer can not detect device of the Color scanner735 for WorldCard software when I plug it into USB port from computer on Windows 7 OS. What can I do？
Q28: The computer can not detect device of the office scanner for WorldCard software when you plug it into USB port from computer on Windows 7 OS. What can I do？
WorldCard FAQ (specific to Ultra)
Q1:How to install WorldCard Ultra driver? I need the steps to install WorldCard Ultra.
Q2: When installing WorldCard Ultra driver, I saw a pop-up dialogue box said "This software has not passed Windows Logo testing..." What should I do?
Q3: When I run WorldCard software, it shows the hardware is not connected. What should I do?
Q4: The computer can not detect device of the Ultra scanner for WorldCard software when you plug it into USB port from computer on Vista OS. What can I do?
Q5: The computer can not detect device of the Ultra scanner for WorldCard software when you plug it into USB port from computer on Windows XP OS. What can I do?
Q6: Why can't I click business card image and open it in Outlook contact？
Q7: The computer can not detect device of the Ultra scanner for WorldCard software when you plug it into USB port from computer on Windows 7 OS.
WorldCard FAQ (specific to duet 2)
Q1:Why does it still indicate, on the bottom right of the WorldCard software, that WorldCard duet 2 is not connected after connecting with WorldCard duet 2?
Q2: I’ve taken a picture of a normal-sized business card. But why can’t I see the entire card?
Q3: Is there any relation between the angle of the business card and the outcome of recognition?
Q4: I use a desk light to directly illuminate business cards for shooting in a dark place. Will the image of the business cards be sharper?
Q5: How do I take pictures of vertical business cards in a portrait orientation?
Q6: The computer can not detect device of the Duet 2 scanner for WorldCard software when I plug it into USB port from computer on Windows 7 OS.
WorldCard FAQ (specific to WorldCard Express for Mac)
Q1: Where can I download WorldCard Express for Mac? It is work with every model of WorldCard?
Q2: I installed WorldCard Express for Mac, but where can I launch it?
Q3: How to save business card information to my Address Book?
Q4: If some information is not recognized completely, what can I do?
Q5: There is important information in the Un-match Field. How can I save them to my Address Book.
Q6: Can I sync contacts with my Palm device?
Q7: Can WorldCard Express for Mac be used in Power PC-based Mac?
Q8: How to export contact information from WorldCard Mac to iPhone?
Penpower Handwriter HD/FreeWriter
Q1:Emails sent via FreeWriter HD are cluttered with unreadable fonts?
Q2: The mails sent via FreeWriter HD have no content?
Q3: How to input Chinese keywords in the webpage search field via handwriting?
Q4: The text is sent to the Notes app successfully but the font sizes are different. Why?
Q5: How to send the text from FreeWriter HD to iPad Notes?
PCE
Q1: What pen scanner model can support 64 bit operation system?
Q2: I bought a Penpower Chinese Expert [Writing Pad Version]. When I run the Penpower Chinese Expert program, it warns Please plug in the Penpower Chinese Expert hard?
Q3: I bought a Penpower Chinese Expeert [Pen Scanner Version]. When I run the Penpower Chinese Expert program, it warns Please plug in the Penpower Chinese Expert hardware?
Q4: Can I save an article as MS Word or Excel file format?
Q5: How can I find the articles which I saved before?
Q6: How to get more teaching material?
Q7: How to share my teaching material?
Q8: Why my system cannot display Chinese characters?
Q9: I bought a Penpower Chinese Expert [Pen Scanner Version], how do I input a article?
Q10: How to learn Chinese pronunciation?
Q11: How to adjust the speed of speech?
Q12: How to record human voice?
Q13: How to modify the tone of a multiple-tone word?
Q14: How to switch to another Pinyin method?
Q15: If the sentence segmentation is not correct, how can I modify it?
Q16: How to check the English explanation of a word or a phrase?
Q17: How to transform Traditional Chinese to Simplified Chinese?
Q18: How to learn Chinese handwriting?
Q19: How to translate an article?
Q20: How to translate a sentence?
Q21: How to translate a phrase?
Q22: Dictionary contains how many phrases?
Q23: How to know the explanation of a phrase in the Segmentation mode?
mini ScanEYE
Q1: What pen scanner model can support 64 bit operation system?
Q2: Why scan Chinese characters into pc is garbage?
Q3: Why can't I start MiniScanEYE?
Super ScanEYE
Q1: How to install SuperscanEYE driver and Desktop Application?
Q2: How to connect SuperscanEYE to PC via communications wizard?
Q3: If the Wizard connection failed, how to connect SuperscanEYE to PC manually (for Vista)?
Q4: If the Wizard connection failed, how to connect SuperscanEYE to PC manually (for XP)?
Q5：How to scan Traditional document into English Windows via English SuperscanEye?
Q6：How to scan Simplified document into English Windows via English SuperscanEye?
Q7: Why scan Chinese characters into PC is garbage?
Other
Q1: In Windows XP English Version, how do I change regional options to display Chinese characters?
Q2: How do I set the default input language and switch input methods? (Windows Vista, Traditional English Version)
Q3: How do I use Screen Capture?
Q4: How do I uninstall or change programs on my computer?
Q5: In Windows Vista English Version, how do I change the regional options to display Chinese characters?
Q6: How do I set the default input language and switch between input methods? (Windows Vista, English Version)
Q7: In Windows 7 English Version, how do I change the regional options to display Chinese characters?
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