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FAQs (Frequently Asked Questions)
Check here to see if your question is answered in our FAQs.

Handwriter

	Q1: How do I upgrade to new version of software from the old version installed on my computer?
	Q2: Why can’t I use a transparent signature in Office 2007?
	Q3: Why can’t I use the air bubble interface in Notepad to write Chinese characters?
	Q4: Why can’t I use Penpower Handwriter after upgrading from Rising Antivirus V2007 to 20.14.34?

WritingPad

	Q1: Which models are supported by Windows Vista?
	Q2: How do I reinstall Penpower Junior?
	Q3: Can Penpower Junior be installed on English Windows?
	Q4: How do I switch to the traditional mode?
	Q5: After properly installing Penpower Junior, why can’t I use handwriting input with the writing pad (or why does writing only appear on a certain part of the screen)?

WorldCard FAQ

	Q1: How can I convert the files in earlier version to v6.X format?
	Q2: Why are there dark lines on the scanned pictures of business cards, or all scanned pictures turn out blank?
	Q3: I lost my calibration card. How can I calibrate the business card scanner?
	Q4: How do I backup business card files?
	Q5: How do I protect my business card files from being opened by other persons without my permission?
	Q6: How do I combine two pieces of business card data into one?
	Q7:How do I separate a single picture file with data including the business card information of front and rear sides into two separate data files?
	Q8: How do I add the signature information in e-mail to the business card files?
	Q9: How do I export a user defined field to MS Excel, MS Access or CSV file?
	Q10: Where can I get the WorldCard upgrade software or new release version?
	Q11: How do I print into label from WorldCard?
	Q12: What is the difference between Export and Sync function?
	Q13: How to export selected contacts to Outlook?
	Q14: When I sync with Outlook after choosing the data, a message appears says that Outlook is not found, what can I do?
	Q15: How to sync with my Mobile 6?

WorldCard FAQ (specific to Ultra)

	Q1:How to install WorldCard Ultra driver? I need the steps to install WorldCard Ultra.
	Q2: When installing WorldCard Ultra driver, I saw a pop-up dialogue box said "This software has not passed Windows Logo testing..." What should I do?
	Q3: When I run WorldCard software, it shows the hardware is not connected. What should I do?

WorldCard FAQ (specific to duet 2)

	Q1:Why does it still indicate, on the bottom right of the WorldCard software, that WorldCard duet 2 is not connected after connecting with WorldCard duet 2?
	Q2: I’ve taken a picture of a normal-sized business card. But why can’t I see the entire card?
	Q3: Is there any relation between the angle of the business card and the outcome of recognition?
	Q4: I use a desk light to directly illuminate business cards for shooting in a dark place. Will the image of the business cards be sharper?
	Q5: How do I take pictures of vertical business cards in a portrait orientation?

WorldCard FAQ (specific to WorldCard Express for Mac)

	Q1: Where can I download WorldCard Express for Mac? It is work with every model of WorldCard?
	Q2: I installed WorldCard Express for Mac, but where can I launch it?
	Q3: How to save business card information to my Address Book?
	Q4: If some information is not recognized completely, what can I do?
	Q5: There is important information in the Un-match Field. How can I save them to my Address Book.
	Q6: Can I sync contacts with my Palm device?
	Q7: Can WorldCard Express for Mac be used in Power PC-based Mac?

Super ScanEYE

	Q1: How to install SuperscanEYE driver and Desktop Application?
	Q2: How to connect SuperscanEYE to PC via communications wizard?
	Q3: If the Wizard connection failed, how to connect SuperscanEYE to PC manually (for Vista)?
	Q4: If the Wizard connection failed, how to connect SuperscanEYE to PC manually (for XP)?
	Q5：How to scan Traditional document into English Windows via English SuperscanEye?
	Q6：How to scan Simplified document into English Windows via English SuperscanEye?
	Q7: Why scan Chinese characters into PC is garbage?

Other

	Q1: In Windows XP English Version, how do I change regional options to display Chinese characters?
	Q2: How do I set the default input language and switch input methods? (Windows Vista, Traditional English Version)
	Q3: How do I use Screen Capture?
	Q4: How do I uninstall or change programs on my computer?
	Q5: In Windows Vista English Version, how do I change the regional options to display Chinese characters?
	Q6: How do I set the default input language and switch between input methods? (Windows Vista, English Version)